Franchise Reputation Management
Cultivate Customer Loyalty and Boost Business Growth
Managing the reputation of a brand with multiple locations, whether it’s a local business with three sites or a multinational enterprise, is crucial for sustaining sales and success. Franchisors face the challenge of maintaining high standards across different locations while also meeting the unique goals of franchisees.
At Cogitaxis, we offer comprehensive franchise reputation management services designed to protect and enhance your brand image. Our fully managed approach ensures that your brand maintains a consistently positive public perception across various platforms, supporting both corporate objectives and the individual goals of franchisees.
Protect Your Evergrowing Online Influence
With 91 percent of consumers trusting online reviews as much as personal recommendations, the long-term success of any franchise business hinges on its ability to implement cohesive enterprise reputation management strategies across locations.
Unfortunately, some companies fall short in handling reputation management for multi-location brands, leading to inaccurate brand representation that undermines trust and impedes business growth. To bridge these reputation-reality gaps, you need a robust franchise business reputation management strategy.
Cogitaxis offers comprehensive franchise reputation management services to help you manage your reputation across demographics. Partnering with Rize Reviews, we automate your franchise online reputation management campaigns, ensuring the overall success of your multi-location business marketing efforts.
Experience the difference a hands-on enterprise reputation management solution can make for your business.
Your franchise’s reputation significantly impacts four key components of your brand’s success: (1) customer loyalty and retention, (2) relationship with investors, (3) employee retention and hiring capabilities, and ultimately, (4) your sales and growth opportunities.
In today’s digital world, where your company’s reputation is constantly scrutinized, proactive reputation management for franchise businesses is crucial.
A well-managed multi-location business marketing campaign combined with consistent franchise online reputation management efforts result in:
Improved Local Visibility
According to Moz, franchise reviews are one of the top seven factors that influence a brand's local search performance. The more positive franchise business reviews you have across locations, the higher your chances of ranking high in local search results.
Heightened Customer Engagement
According to a study by Learn Hub, 92 percent of consumers are more inclined to engage with a brand that has positive franchise reviews. With a smart franchise review management system in place, you encourage more meaningful brand interactions across franchisees.
Good Business Insights
Active reputation management for multi-location brands allows you to gain a better understanding of what strategies work and what needs to be updated in your franchise operations to meet customer and market demands.
Increased Bottomline
Research indicates that around 58 percent of consumers are willing to spend more on brands with positive online franchise store reviews, according to Podium. The higher the quality and quantity of your franchise reviews, the greater your long-term profitability.
Monitor What People Say About Your Business
As a franchise owner, your primary objective is sustained business growth, which hinges on maintaining a consistent positive brand image and earning customer trust. But with multiple locations to manage and different channels to keep track of, how do you stay on top of your franchise business reviews?
Cogitaxis uses a proprietary franchise reputation management tool designed to simplify, streamline, and unify online reputation management for franchises, regardless of the size of your business.
Boost Positive Brand Mentions and Get Ahead of Negative Reviews
Review Generation
We utilize our franchise reputation management tool to automate the review request process across all locations, ensuring increased review volume. Our team works closely with each franchisee to help them acquire more positive online franchise store reviews and bolster their image.
Review Monitoring
Our franchise reputation management software gathers reviews from platforms such as Google and the Better Business Bureau (BBB), streamlining your monitoring process. It supports multi-site and multi-location monitoring, so you can easily manage your franchise reviews.
Review Response
We assist you in creating clear guidelines for responding to both positive and negative reviews to ensure consistent compliance across all franchise locations. Our franchise review management experts can also take care of the review response writing and publishing on your behalf to save you valuable time.
Video Testimonials
Capture and produce genuine video testimonials for each location using our franchise reputation management tool. Our reputation management software allows remote capturing of video testimonials, so you won’t have to travel far to gather franchise business reviews.
Online Reputation Repair
Need help fixing your online reputation? Our enterprise review management company employs SEO and reputation management best practices to assist you in regaining brand control and restoring your brand image. We adopt a meticulous approach to resolving a reputation crisis to minimize its impact on your brand.
Listings Management
Distinguish yourself and simplify the process for your target audience to discover your local business with our listings management service. We help you set up, manage, and optimize your local directories for each franchisee while adding 5-star reviews at the same time.
Product Reviews Management
Our franchise reputation management software facilitates the collection of both first-party and third-party product reviews. So whether you’re selling on your platform or other eCommerce platforms like Amazon or Overstock, our enterprise review management firm can help you.
Amazon Marketing
Craft a winning Amazon strategy with optimized product pages, targeted content marketing, and Amazon Marketing Services (AMS) promotion to build consumer trust and drive sales.
Survey Campaign Management
Gather genuine feedback from your local customers and use this insight to enhance various aspects of your franchise business. We launch uncapped email and text marketing outreach campaigns to help you obtain credible market insights.
SEO Reputation Management
We help you shape your brand narrative by ensuring only positive brand-related content shows up when prospects search your business online. Our SEO team promotes your positive digital assets across the web, including blog posts and favorable online franchise store reviews.
Review Widget
Display social proof and customer testimonials on your website using our custom review widget. This free tool we offer to our clients boost their SEO efforts and improves brand credibility. Our review widget features custom widget settings, flexible website plugins, and mobile-friendly settings.
White Label Reputation Management
Are you a multi-location digital marketing agency seeking expert reputation management assistance? We provide comprehensive white label reputation management solutions to help you generate more franchise reviews for your clients and effortlessly boost your revenue.
QR Codes
Receive your complimentary QR code when you sign up for our franchise reputation management service. We can create custom QR codes for each location, directing customers to your Google Business Profile or any preferred review platform so they can provide their feedback.
Two-Way SMS
Facilitate better communication with your customers across locations with two-way SMS. Our two-way SMS service empowers you to initiate review generation campaigns, follow up with contacts, and facilitate easy replies from them.
and achieve sustainable growth in today’s competitive landscape.
Achieve optimal results for all your service locations
At Cogitaxis, we understand that reputation management for franchise businesses requires balancing personalization and strict implementation of branding guidelines to achieve success. Therefore, our reputation managers conduct comprehensive market research and leverage valuable data to create a standardized franchise online reputation management strategy that yields favorable results for all your service locations.
Enlist our franchise reputation management services and gain the following benefits:
Multi-Language Support
We offer multi-language support for franchise business review generation, including Spanish and German. This enables us to cater to clients globally and still deliver exceptional reputation management for multi-location brands.
Scheduled Reports
Once you sign up for our monthly subscriptions, you get comprehensive franchise business review reports every 30 days. The report includes your consolidated and individual campaign performance, including review score, star ratings, and review volume.
Dedicated Support Team
Do you have pressing issues regarding your marketing for multi-location businesses or your enterprise review management campaign? Our dedicated Review Crew members are available via phone, email, or text to answer your questions.
Maximum Transparency
We categorize online franchise store reviews by market, region, and location to assist you in making informed decisions. Should you have any questions, our reputation managers are delighted to address them during your scheduled consultations.
Real-Time Franchise Review Monitoring
You don't need to wait for days or weeks to track your review score and volume. Our franchise reputation management software enables real-time review monitoring, allowing you to check your campaign progress whenever you wish.
Personalized Dashboard
Each location will have separate accounts on the dashboard, so you know which entities are performing well and which ones need to strengthen their review generation strategies. You can also get consolidated reports to see your entire organization’s performance.