Cancellation Policy
Last Updated: 19 October 2026
Website: https://cogitaxis.com
1. Introduction
This Cancellation Policy explains how customers can cancel subscriptions, ongoing services, and project-based engagements provided by Cogitaxis (“Cogitaxis”, “we”, “us”, or “our”).
Our services include AI-powered WhatsApp chatbots, software subscriptions, SEO, SEM, digital marketing, social media marketing, website design, web development, application development, and custom software solutions.
This policy should be read together with our Terms & Conditions, Refund Policy, Privacy Policy, and any applicable service agreement, quotation, or subscription plan.
2. Cancellation of Subscription-Based Services
This section applies to recurring subscriptions for AI chatbots, software products, AI automation tools, and other digital services.
2.1 How to Cancel
You may request cancellation by emailing info@cogitaxis.com or using the cancellation option provided within the relevant product, where available.
Please provide your registered email address, subscription details, and any relevant order or transaction reference.
2.2 Effect of Cancellation
Unless the applicable plan states otherwise:
- Your subscription will not renew for the next billing period once cancellation has been successfully processed.
- You may continue using the service until the end of your current paid billing period, subject to the applicable plan terms.
- Cancellation does not automatically entitle you to a refund for the current billing period.
- Unused credits, messages, AI requests, or other usage allowances will be treated according to the applicable subscription terms.
2.3 Automatic Renewals
Where a subscription renews automatically, you should submit your cancellation request at least seven calendar days before the next scheduled billing date.
If a renewal payment has already been processed, please contact us promptly. We will review the circumstances in accordance with our Refund Policy, the applicable payment authorisation, and applicable law.
Cancellation of a subscription and cancellation of an associated recurring payment mandate may require separate steps, depending on the payment method.
3. Cancellation of SEO and Digital Marketing Services
This section applies to recurring services such as:
- Search Engine Optimisation (SEO) and Local SEO.
- Search Engine Marketing (SEM) and PPC management.
- Social media marketing and account management.
- Content marketing and lead generation.
- Digital marketing retainers and other recurring marketing services.
3.1 Notice Period
Customers should provide at least seven calendar days’ written notice before the next billing date to cancel an ongoing monthly service.
The applicable service agreement may specify a different notice period, minimum commitment, or termination procedure. Any such requirement should be clearly disclosed and agreed before the engagement begins.
3.2 Services During the Current Billing Period
Cancellation generally takes effect at the end of the current paid service period, unless otherwise agreed in writing.
Fees for the current period remain subject to the agreed payment terms. Cancellation does not automatically entitle a customer to a refund for work already completed, resources already allocated, or services already provided.
Where a service has not been provided as agreed, the matter will be reviewed under the applicable agreement and Refund Policy.
3.3 Advertising Campaigns
If you cancel Google Ads, Meta Ads, or another advertising management service, we will coordinate the cessation or handover of campaign management according to the agreed scope.
Advertising budgets and charges imposed directly by third-party platforms are separate from Cogitaxis’s management fees.
Any unused advertising funds held by Cogitaxis will be reconciled and handled according to the applicable agreement. Funds held directly by advertising platforms remain subject to their respective policies.
4. Cancellation of WhatsApp AI Chatbot Development
This section applies to custom WhatsApp chatbot development, AI agent development, API integrations, automation workflows, and related implementation projects.
4.1 Before Work Begins
You may request cancellation in writing before work commences.
Any eligible refund will be determined by the applicable project agreement, including any documented, non-recoverable third-party expenses already incurred on your behalf, where deductions are permitted.
4.2 After Work Begins
If you cancel after development has started, you will be responsible for charges attributable to completed work, approved milestones, and applicable expenses under the project agreement.
Any remaining advance payment will be reconciled, and an eligible balance will be refunded in accordance with our Refund Policy and applicable law.
4.3 After Delivery
Once the agreed chatbot or automation solution has been completed and delivered, cancellation of ongoing maintenance or support does not automatically reverse the fees paid for the completed project.
Recurring hosting, API, maintenance, or software subscriptions may be cancelled separately according to their respective terms.
5. Cancellation of Website and Application Development Projects
This section applies to website design, website development, e-commerce websites, mobile applications, web applications, and custom software projects.
5.1 Written Cancellation Request
Customers must submit a written cancellation request to info@cogitaxis.com, identifying the project and the requested effective cancellation date.
5.2 Project in Progress
If a project is cancelled after work has started, the parties will reconcile:
- Work completed up to the effective cancellation date.
- Deliverables already supplied.
- Approved and completed project milestones.
- Agreed third-party expenses already incurred.
- Any remaining amounts payable or refundable under the project agreement.
Any eligible balance will be handled in accordance with our Refund Policy.
5.3 Completed Milestones
Fees for completed milestones delivered in accordance with the agreed specifications are generally non-refundable, subject to applicable law and the project agreement.
5.4 Future Milestones
Where future milestones have not commenced, payments allocated to those milestones will be reviewed under the project agreement. Any eligible balance will be refunded after accounting for applicable completed work and permitted expenses.
5.5 Project Handover
Upon cancellation, handover of completed deliverables, source code, design files, credentials, and documentation will be governed by the applicable project agreement, including any outstanding payment conditions and intellectual property provisions.
6. Cancellation of Third-Party Services
Our services may rely on third-party providers, including WhatsApp, Meta, Google, hosting providers, domain registrars, AI model providers, software vendors, and payment gateways.
Cancelling a Cogitaxis service does not automatically cancel a separate subscription or account held directly with a third-party provider.
Customers are responsible for cancelling their own third-party subscriptions where applicable.
Third-party charges, licences, hosting fees, domain registrations, advertising spend, and API usage are subject to the relevant provider’s terms. Any expenses already incurred on your behalf will be handled in accordance with the applicable agreement and law.
7. Cancellation by Cogitaxis
Cogitaxis may suspend or terminate a service where reasonably necessary because of:
- A material breach of the applicable agreement or these Terms & Conditions.
- Overdue payments following appropriate notice.
- Unlawful use, fraud, abuse, or a material security risk.
- A third-party platform withdrawing access necessary to provide the service.
- Legal or regulatory requirements.
- Circumstances that make continued service provision unlawful or technically impracticable.
Where reasonably possible, we will provide advance notice and an opportunity to remedy the issue.
Any outstanding fees, access termination, deliverables, and refund eligibility will be handled in accordance with the applicable agreement, our Refund Policy, and applicable law.
8. Cancellation Requests and Confirmation
All cancellation requests should be submitted to:
Email: info@cogitaxis.com
Subject: Cancellation Request
Please include:
- Your full name or business name.
- Your registered email address.
- The service, project, or subscription you wish to cancel.
- Your order, subscription, or transaction reference, if available.
- Your requested cancellation date.
We aim to acknowledge cancellation requests within three business days and confirm the effective cancellation date once the request has been reviewed.
A cancellation is not considered confirmed until we have acknowledged it in writing or the applicable product has displayed a successful cancellation confirmation.
Please retain the confirmation for your records.
9. Refunds Following Cancellation
Cancellation and refund eligibility are separate matters.
Cancelling a service stops or terminates future service provision in accordance with the applicable terms. It does not automatically entitle you to a refund.
Any refund request will be assessed under our Refund Policy, the relevant service agreement, and applicable law.
For details, please refer to our Refund Policy published on https://cogitaxis.com.
10. Changes to This Policy
We may update this Cancellation Policy to reflect changes in our services, subscription models, business practices, or legal requirements.
The latest version will be published on this page with the updated date.
Changes will apply subject to applicable law and will not retrospectively remove rights that have already accrued.
11. Governing Law
This Cancellation Policy is governed by the laws of India.
Disputes will be handled in accordance with the applicable agreement and relevant Indian law.
Nothing in this policy limits any statutory consumer rights or access to a competent dispute-resolution forum.
12. Contact Information
For cancellation requests, subscription questions, or assistance, contact:
Cogitaxis Consultancy Services Private Limited
Website: https://cogitaxis.com
Email: info@cogitaxis.com
Phone: +91 98405 01429
Address: 15A, First Floor, 5th Street, Meenakshi Nagar, Madipakkam, Chennai, Tamil Nadu – 600091, India.
Please verify the legal entity name and business contact details before publishing.